Think of those times when you were required to adapt to a unique or unusual situation or emergency. Can your vendor enhance your ability to do so? Will they invest the time and resources to truly understand what your issues are and how they can help solve them? Are they willing to partner with you in modifying their offerings to help you achieve success?
Discussing realistic “what if” scenarios and asking tough questions will help you identify a true partner.
Next Month’s Question: Why and how should security practitioners share their metrics that show security product and service success or failure?