Measuring Guard Force Operations

One of the largest line items in most corporate security budgets is expense for what I call “Security Operations” and what others may refer to as “guard force” costs. I am often amazed at the answers I get when I ask, “What metrics do you have...

You can have the best security technology money can buy, but if you put it in the hands of untrained, unprepared responders, then so much for that investment. You better be thinking about what defines results for this part of your security program.


George Campbell is emeritus faculty of the Security Executive Council (SEC) and former CSO of Fidelity Investments. His book, “Measures and Metrics in Corporate Security,” may be purchased through the SEC Website. The SEC is an innovative problem-solving research and services organization that works with Tier 1 Security Leaders™ to reduce risk and add to corporate profitability in the process. A faculty of more than 100 experienced security executives provides strategy, insight and proven practices that cannot be found anywhere else. Through its pioneering approach of Collective Knowledge™, the Council serves all aspects of the security community. To learn about becoming involved, e-mail or visit The information in this article is copyrighted by the Security Executive Council and reprinted with permission. All rights reserved.