Now, the customer is wondering if the integrator is sufficiently qualified to install the other three larger systems that they need at other properties.
How would the training session have started had network monitoring software been in place? The integrator’s tech would have held up his smart phone, showing the customer’s IT tech the message about excessive packet retries and packet loss. “Bad cable; threw me for a minute,” is all he would need to have said. That would have been a simple demonstration of competence.
Now that nearly all of our security systems require networks, when will integrators realize that they need to adopt simple network management practices? Maybe it will take an embarrassment or two. Or a few lost projects…but I hope not.
Write to Ray about this column at ConvergenceQA@go-rbcs.com. Ray Bernard, PSP, CHS-III is the principal consultant for Ray Bernard Consulting Services (RBCS), a firm that provides security consulting services for public and private facilities. He is founder and publisher of The Security Minute 60-second newsletter (www.TheSecurityMinute.com). For more information about Ray Bernard and RBCS go to www.go-rbcs.com or call 949-831-6788. Mr. Bernard is also a member of the Subject Matter Expert Faculty of the Security Executive Council (www.SecurityExecutiveCouncil.com).