In any relationship, giving someone the benefit of the doubt and assuming the best creates an environment that fosters communication. It is helpful to keep in mind that physical security and IT simply operate in different worlds, with different goals, priorities and ways of doing things. This is true for any and every department and individual within an organization. IT should keep in mind that physical security is not deliberately avoiding them or trying to make life hard. In most cases, it is simply a lack of understanding of technical issues and the network. Likewise, IT is not trying to destroy every plan physical security has – they are simply trying to organize the best outcome that will have minimal negative impact and also manage expectations. By assuming that each party is acting for a reason and not attempting to purposefully go against the other, it is much easier to open the lines of communication.
By working together and communicating openly, physical security and IT can have a good partnership in which both parties get what they need. Managing expectations and working with each other in good faith is really the key. The result is not only an improved working relationship, but also optimal implementations, a safer environment and one that is technically sound.
About the author: Andrew Wren is President of Wren, a provider of physical security solutions for more than 25 years. Wren can be reached at email@example.com. To learn more about Wren’s solutions, visit www.wrensolutions.com.