The State of the Loss Prevention Industry: 2008 Update

Mark Doyle on what industry statistics from the Hayes International 20th Annual Retail Theft Survey really say


We recently completed our 20th Annual Retail Theft Survey, and for the second year in a row, both the apprehensions and recovery dollars from shoplifters and dishonest employees increased substantially. Shoplifting apprehensions and recovery dollars were up 9.16% and 7.69% respectively, while employee theft apprehensions increased an incredible 17.57%, and the dollars recovered during those apprehensions were up an amazing 12.39%. The numbers of shoplifters and dishonest employees being caught stealing by U.S. retailers continues to amaze us.

The 20th Annual Retail Theft Survey covers 24 major retail companies, representing 119,151 stores, with retail sales exceeding $689 billion (2007), and reports thieves stole over $6.7 billion from these retailers in 2007. It should be noted that the survey participants are large retail companies who practice true loss prevention strategies, yet they still apprehended over 700,000 shoplifters and dishonest employees in 2007, and recovered more than $150 million from those apprehensions, an increase of 10.08% and 19.73% respectively.

Below are some of the highlights from our 20th Annual Retail Theft Survey:

Shoplifting
• In 2007, survey participants apprehended 626,314 shoplifters, a substantial increase of 9.16% from the prior year.
• For the 7th straight year, dollars recovered from shoplifting apprehensions increased. In 2007, dollar recoveries were in excess of $83.2 million, an increase of 7.69% over 2006's recovery dollars.
• For the 11th consecutive year, dollars recovered from shoplifters where no apprehension was made ($30,531,116) increased. In 2007, this increase was 15.09%.
• The average shoplifting case value in 2007 was $132.91, which was a slight decrease of 1.34% from 2006's average case value ($134.72).

Employee Theft
• One out of every 28.2 employees was apprehended for theft from their employer in 2007. (Based on comparison data of over 2.3 million employees.)
• In 2007, survey participants apprehended 82,648 dishonest employees, a significant increase of 17.57%. This was the 4th straight year of employee apprehension increases.
• Dollars recovered from dishonest employee apprehensions totaled over $67.7 million in 2007, a substantial increase of 12.39%. This was the 4th straight year that dishonest employee recovery dollars increased.
• The average dishonest employee case value in 2007 was $808.09, a 4.41% decrease from 2006's average case value ($845.35).

We ask are survey participants what they thought was the cause(s) behind the increase in shoplifting apprehensions and recovery dollars in 2007 and they contributed the following to increased shoplifting activity:

• Increased organize retail crime (ORC) activity
• Economically driven; more shoplifting is taking place
• More focus and attention on key theft areas
• Better associate awareness and recognition programs
• Reduced sales floor coverage / customer service
• Improved identification technology and focus on shoplifting

We also asked or survey participants what they thought was the cause(s) behind the increase in employee theft apprehensions and recovery dollars in 2007, and they contributed the following to increased employee theft activity:

• Enhancement in detection systems (POS Exception and CCTV systems)
• Economically driven; more employee are stealing
• Better associate awareness and reward programs
• Reduced supervision of associates due to less management staff
• More focused approach on internal theft cases

With shoplifting apprehensions and recovery dollars up substantially for the 2nd year in a row, prevention is the key. Companies need to:

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