As businesses and residences follow the trend of “going wireless,” many security installers and providers are incorporating wireless technology into their offerings. For years, installers relied on their customers to provide and pay for communications from the premises to the central station. But now, as the trend moves toward connectivity with no restrictions, many providers must deliver wireless solutions in a once predominantly hardwired world.
The solution must come in the form of simplicity, reliability and support, all the while remaining cost-effective for the provider and customer. Systems installers are now changing their business models for something that is literally up in the air.
Here’s what systems integrators and installng companies should look for in wireless connectivity:
Competitive pricing models–As security installers make the transition from hardwired to wireless, the number one concern is the day’s end number. This naturally raises some concerns about the cost of cellular service, which is often the biggest barrier to adoption. There is some misunderstanding in the marketplace for those who believe that cellular wireless service plans for alarm panels are similar in structure or cost to a voice cellphone plan. The fact is that cellular data services for security transmissions are billed on a low-cost per-usage basis, rather than a high monthly subscription. The point here is to make sure you only pay for the data you use.
Consistent and dependable support–Providing security and monitoring services requires around-the-clock attention. Similarly, the providers of security services expect and depend on their wireless network to offer them constant connectivity. When choosing a wireless provider, be sure they provide 24/7 live support and allow alarm companies to manage their own activations and deactivations at any time.
Network reliability–As more tier-one wireless carriers claim to be the “nation’s most reliable,” KORE’s M2M network provides customers unparalleled connectivity while offering all the added benefits of multiple redundancies. Bottom line: security providers never have to worry about a coverage lapse.
The M2M wireless communications market holds a number of new opportunities for systems integrators. Whether it’s primary or back-up communication, wireless technology provides a variety of new services and revenue opportunities for physical security providers. Just make sure your provider offers all the services you need.
Stefan Spurrell is the national sales manager, Canada for KORE Telematics Inc., with 16 years experience in the communication industry. He entered the M2M business in 2001, playing a key role in building Rogers Wireless (Canada) first M2M data sales channel.