What is this process called Physical Security Information Management (PSIM)? The solutions vary, but the end result is a much needed scenario the industry desperately requires to accurately represent all the converged data that will continue to flow into the central monitoring station. Here's what PSIM thought leaders told SD&I about the topic in this exclusive roundtable:
CNL SOFTWARE Intuitive Software: Many of the leading central stations are using PSIM to aggregate intelligence from all the different systems to create high levels of situational awareness within the control room. Within seconds of an alarm being triggered operators are alerted within the station. From here an operator is guided step by step to resolve the incident, following established rules and protocol according to the nature of the alert. At each step, all of the information and controls needed to manage the situation are at their fingertips. Meeting the Need: One of the primary benefits of PSIM software is its ability to centralize security operations, providing one place to manage functions turnkey. It is therefore ideally suited to meet the needs of a central station. Some caution needs to be taken as not all PSIM solutions are the same. Data Management: As an IP-based open solution, IPSecurityCenter connects to a huge number of systems, regardless of the technology they are built on. So technically it does not matter if it is fire data, intruder data, radar data or any other type of data. New and Into the Future: As we move into the next phase of PSIM, one of the key reasons why systems integrators will choose it is because of the freedom it gives them to create solutions that do exactly what their customer wants to do. For years they have been limited to the current systems in place and their limited standalone capabilities. They can now make full use of these systems in a solution that delivers exactly what the customer wants and needs for future scalability.
-Matthew Kushner, CNL president-Americas, Indianapolis
DICE CORPORATION Intuitive Software: In-bound communications to the central station have evolved over the past years, and now many central stations are required to maintain new levels of service and communication networks. To manage the varied service offerings that a central station is required to support, it has become apparent that having the PC guy who worked on a couple of desktops is not going to be able to provide the level of networking, telephony and systems architecture that is required to effectively drive these business streams into profitability. This means support personnel at the central station now have to be able to set up, troubleshoot and repair the IP infrastructure, which is certainly more complicated than two-pair copper phone lines. Meeting the Need: It has always been a general rule of thumb at DICE Corp. to deliver software that is designed to not only meet the needs of a central station, but be designed especially for and by a central station through their experiences and growth. The only way we could offer this specialized software is by being a custom-house, developing our software under the direction and pilot program testing of our clients in the field to use before going to market. Data Management: Like most other types of data, dealers and end-users expect to see and manage fire and intrusion data connected via the Internet as well. Today our cloud-computing environment allows dealers and end-users to manage data with fire and intrusion systems, while being notified of specific events. The name of the game is "connectivity," and while the older Microsoft(tm) Windows(r) systems are becoming fewer and less prevalent, a movement to the Web and browser-based applications and devices like the Apple(tm) and Google(tm) products is sweeping the industry. New and Into the Future: Today, companies don't want to have to manage a computer system in the facility, but rather manage their remote locations at one time via the Web. DICE Corporation sees larger, video-only central stations being built to cater to specific markets.