A Roadmap to an Enterprise-Wide Security Solution

Where to begin and what to expect throughout the process

Carolinas Medical Center

Carolinas Medical Center­ – NorthEast is a 457-bed medical center that services the residents of multiple counties. It is a part of Carolinas Healthcare System, the third largest non-profit, public system in the nation.

Those who mange today’s healthcare facilities and campuses all emphasize the importance of safety for their patients, visitors and staff; yet, getting the top priority for security improvements within a hospital’s budget proves to be a difficult task. Security directors and facility and maintenance managers must look to systems integrators, who understand the particular needs of healthcare facilities, to partner in developing a technology plan that will continue to evolve as the hospital’s needs do. 
CMC-NorthEast’s previous security technologies were comprised of disparate systems, multiple databases, a control room with 25-30 screens, and several cameras and recording systems that had exceeded their useful life. The security department did not have the ability to monitor security systems when outside the control room. To add to the challenge, the campus has grown to more than 63 acres, with several departments now residing in different buildings. The need for increased visibility into the systems and the integration of disparate systems quickly became critical for the overall safety and security of the patients, staff and visitors of the hospital.
CMC-Northeast turned to Johnson Controls to assist with the development and implementation of a campus-wide security plan. The first step in this planning process was to conduct an idea session with all the key hospital stakeholders, which resulted in identification of all of CMC-NorthEast’s security needs and a prioritization method for further refining the overall security plan. The facility needed a centralized control room and consolidation of security management systems, video surveillance monitors and databases. It also required an event management system that communicated with critical security systems. Several disciplines with the organization had also voiced specific needs for dual credentialing in the pharmacy and remote access to the personnel database for on-boarding and vacating of employees through the human resources department.
The integrator truly became a consultant in terms of evaluating and recommending technology and addressing the integration needs to develop the “best practice” procedures that exist today at the hospital. The new security system technology and methods compliment the healthcare system, and met their needs and ultimately the overall mission of the organization. The continued return on investment has brought security to the forefront during board meetings and has certainly changed the administrations’ views about where security falls within the priority of their organization.
The Johnson Controls P2000 security management system serves as the primary integration platform for CMC-Northeast’s security systems. It is also a key component in the infrastructure of the campuses access control and event management system. Middleware applications have been woven into the system, which include the badge system, infant abduction system and PIN system for pharmacy staff. The system contains all the data for running security compliance reports and is accessible through three specific locations within the campus.
Recorders and cameras from Pelco were integrated into the system, and video coverage of the facility was increased through improved camera layout and maintenance along with the addition of cameras, where needed, across the campus. The integrator installed technologies with open systems which allowed the video to be standardized on one single platform, networked without adding cabling costs. The networked surveillance system enables hospital staff to view hallways and stairwells that were not previously viewable, as well as provide access to surveillance video from remote locations such as nursing stations.