Driving Ms. Smartphone

Shift into high gear with new technologies


In the Academy Award-winning film, “Driving Miss Daisy,” Jessica Tandy craves her independence and wants to drive, but unfortunately, is of the age where it has become difficult and she runs into, literally, some mishaps on the road, including a ditch. Her son (Dan Aykroyd), suggests she gets a driver, and in steps Morgan Freeman (Hoke). For days she avoids his chauffeuring, as he follows her throughout the Magnolia-tree lined streets with the car, as she shops on foot. Eventually she gives in and they become the grandest of friends—to the very end.

So here we are in our own movie of sorts. Let’s call it: “Driving Ms. Smartphone.” Everything we do, or quite a bit of it, is based on smartphones, tablets, Flash technology, computers, software, wireless and on! In the beginning, maybe we were like Miss Daisy—we resisted and said that our customers didn’t need it. But now, if you are realist, you know that the time has come to embrace technology.

Remember that the biggest buying dollars are going to be coming from the thirty-something’s or younger and they have technology attached at the hip. They aren’t necessarily driven by security, but instead by convenience, and there’s no better to arm, disarm or look in on home or office than remotely.

Up and down the manufacturing channel there are examples of new technologies, many Web-based, wireless or based on cellular communications. Honeywell’s Total Connect is now in a 2.0 version and according to Gordon Hope, vice president of Marketing and Business Development for Honeywell and president of the Security Industry Association, the new version is a big change with upgraded functionality that allows home and business owners to remotely manage their security systems and view live video via PCs, smartphones, tablets and other Web-enabled devices. “Total Connect 2.0 has been vastly re-engineered,” he said. Commenting on technology, Hope said: “Right now the biggest concern for the industry is ‘when does the next G or generation’ come in. It will and everyone is adding 3G capability. But migrating to new technology, yes, that’s a real, ongoing issue for our industry,” Hope said.

Hope, who also is general manager for the AlarmNet product at Honeywell, has other keen insights about the industry, having been well-immersed in technology for years. “If the carrier community is shaping the expectations of consumers, which I believe it is, then we know people in their 20s and 30s want blazing speed. So it’s not an argument about the technology coming but how you will put it to use. To get robust communications you probably will be using a blend of technologies,” he said.

It’s here, it’s now, there’s no denying. I too have witnessed the transformation, which seems to have come in the blink of an eye. At the ESX show in Charlotte the 2GIG Technologies booth was crowded with folks each day of exhibits and Todd Santiago, president of the Utah based firm said he was excited about the traffic and the fact that the company was filling an untapped niche in the marketplace—was there at the right time—with its security offering which of course is much more than security and spans lighting control and home automation. Remote access and user friendly features are key to the system, with a wireless touch-screen secondary keypad and new and expanding distribution channels, and hints from Santiago at some sort of video product in the works. The company won the overall Maximum Impact Award at the show for its 2GIG-TS1 Wireless Touch Screen Pad (see more on the ESX show starting on page 10.)

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