Krumme : Generally we are dealing directly with facilities management and IT managers. Security directors are involved with design. If a building owner is involved, they dictate their needs and push it down to their staff for implementation.
Owen: Technology driven solutions are now the norm. In the past, technicians were more low voltage wiring specialists and not much else. Now they require an extensive knowledge on computer systems in being able to do their jobs.
Penney: As we continue to provide our services to our customers we many times will deal with Security & Life Safety Group, Facilities and owners at the same time for one project were in the past it may have been only one of the departments or groups.
What have you seen in new technology that you like and may be able to use in the future?
Freschi : There are several trends that are quickly taking hold in the security and surveillance industry including the use of wireless networks, software driven control platforms with advanced analytics capabilities and new imaging technologies such as megapixel cameras.
Kruglak : The biggest trend in the technology arena is the development of megapixel cameras. The megapixel technology adds real value to both the integrator and the client.
Krumme : Video analytics provide a tremendous tool for tracking and creating alarm conditions for capturing video images.
Owen: Without a doubt, video verification will play a major role in our industry for years to come. Technology will help address the data flow from alarms, allowing emergency services to focus on their job.
Penney: There is significant progress being made in IP based and virtual video switching technologies. This will allow us to integrate legacy video equipment platforms and current video IP solutions.
What are the technologies you have used/adopted that have helped increase your profitability?
Freschi : Proven technologies and devices, such as digital video recorders ( DVRs ), day/night cameras and matrix switching systems. Also, software driven solutions and middleware make the integration process faster with graphical user interface (GUI)-based operating platforms. This will greatly reduce installation and training time, which increases profitability.
Kruglak : As a rule, we are very reluctant to integrate ‘new' technologies into our systems due to supportability and service issues. To ensure profitability, we have maintained our current technology standards rather than bring on new products. New products are only brought on when they are considered safe and supportable, or when a client requirement mandates its use.
Krumme : Internally we are working to improve our efficiencies by tracking our own people's use of time. Spreadsheet accountability has helped us become more efficient.
Owen: The advent of the new technology with the AlarmNet Services product (Honeywell Security & Custom Electronics) has been good for us. With the AMPS Sunset Clause issue being at the forefront, the AlarmNet Global System for Mobile Communications (GSM) radio solution, designed specifically for digital wireless communication, has not only let us address this mandate but also given us a new package in terms of the residential market that allows us to bypass the whole phone line/voice over Internet protocol ( VOIP ) situation.
Penney: Advanced communication technologies have been a contributing factor in improving profitability and customer support for our organization.