In the Field: Why Education Is Always Timely

When I speak to dealers one of the most common refrains is: “I can’t send anyone to training now – don’t you realize how tough it is out there?” I agree that the current economic times are forcing dealers to make tough business decisions...


Dale R. Eller serves the NBFAA as their Director of Education and Standards. A 25+ year industry veteran, Eller’s firm ITZ Solutions! provides consulting, training and management services to the NBFAA, PBFAA, PaFED, NYBFAA, Installation Quality Certification Program and WISE.

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Roadmap to Success

Examples of some of the topics to be covered in knowledge roadmap courses for Technicians, Sales Staff, and Management are listed below:

Technician:

• Basic Electronics

• Installation Practices

• Codes & Standards

• Security Technologies (based on company services)

• Fire Alarm Technologies (based on company services)

• Access Control Technologies (based on company services)

• Video System Technologies (based on company services)

• Customer Service Skills

• Workplace Safety

• Tools – Use / Selection / Application

Sales Staff:

• Codes & Standards

• Security Technologies (based on company services)

• Fire Alarm Technologies (based on company services)

• Access Control Technologies (based on company services)

• Video System Technologies (based on company services)

• Customer Service Skills

• Sales Skills (Prospecting, Closing, etc.)

Management:

• Codes & Standards

• Management (financial, personnel, etc.)

• Project Management

• Customer Service Skills

• Sales Management Skills