DALLAS , Texas, December 4 /PRNewswire-FirstCall/ -- Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced a partnership with Quagga Corp., a leading provider of enterprise communications solutions, to resell etalk's contact center software in North America . Quagga will be reselling Autonomy etalk's Qfiniti Enterprise solution suite, including its compliance recording, agent performance management, and speech analytics solutions.
California-based Quagga Corp. delivers IP-based voice, video, and data systems for companies that require robust and flexible full-service contact center solutions. Quagga is certified on Avaya, Cisco, and Polycom systems, and is recognized as an Avaya Platinum Business Partner.
"Quagga is thrilled to enter a partnership with such a cutting-edge provider of enterprise contact center software. By combining our established communications systems with Autonomy etalk's innovative IP technology, we can provide customers with a winning combination of solutions for the fast-paced contact center," said Ken Apperson , president of Quagga Corp.
Contact centers across North America are looking to implement sophisticated solutions that can help them to keep up with increasing customer demands and improve enterprise communication and support. By delivering the Qfiniti Enterprise suite of solutions, Autonomy etalk enables the Intelligent Contact Center and provides businesses with the tools they need to capture, analyze, and share their contact center interactions for compliance, quality, and business intelligence.
"A partnership with Quagga Corp. will significantly enhance our penetration into the North American contact center market. Through Quagga, we have the support of a domestic reseller that is in tune with our technology, our solutions, and our customers," said John Sweeton , Autonomy etalk's vice president of OEM and Strategic Alliances.
For more information on Autonomy etalk, please visit http://www.etalk.com.
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, information risk management solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. Autonomy also has over 300 OEM partners and more than 400 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Satyam, Sybase, Symantec, TIBCO, Vignette and Wipro. The company has offices worldwide.
The Autonomy Group includes: ZANTAZ, the leader in the archiving, e-Discovery and Proactive Information Risk Management (IRM) markets; Cardiff , a leading provider of Intelligent Document solutions; etalk, award-winning provider of enterprise-class contact center products and Virage, a visionary in rich media management and security and surveillance technology.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
SOURCE Autonomy Corporation plc