Corporations are woefully unprepared to counter attempts at corporate espionage, say experts who perform vulnerability assessments designed to uncover security weaknesses. U.S. corporations lose as much as $300 billion a year to hacking, cracking, physical security breaches and other criminal activity, according to Ira Winkler, author of Spies Among Us (Wiley, 2005) and president of the Internet Security Advisors Group , which performs espionage simulations and provides other services.
Although espionage is usually associated with high-tech approaches involving wireless security breaches and zombified PCs, low-tech tactics such as walking into a building are common, says Johnny Long, a security researcher at Computer Sciences Corp. and author of No-Tech Hacking (Syngress, 2008). "To me, computers are irrelevant," Winkler says. "It's about what data do I want, what form does it take, and how can I steal it?"
Any company can be a target, says Peter Wood, chief of operations at First Base Technologies , a U.K.-based consultancy that performs ethical hacking services. Spies are interested in anything from financial data to intellectual property and customer data. They might steal information for blackmail purposes, but "the most common motive for physical intrusion is industrial espionage," he says.
Here are several of the most common ploys and the countermeasures you can put into place to spot - and possibly even stop - the work of a spy.
One of the most disturbingly successful ways for outsiders to infiltrate an organization is also the least high-tech: following an authorized employee through the front door. "In 90% of the companies I've worked with, it's so simple to get in, it's pathetic," Winkler says. To blend in, the spy might hold a cup of coffee or a sandwich, dress in a suit minus the jacket or even wear a counterfeit badge.
Antismoking regulations have also made it simple to sneak into buildings through the back door, where smokers tend to huddle, Wood adds. And Long claims to have walked right through delivery or loading dock doors.
Once they're inside, spies have lots of ways to access sensitive information. They can pose as IT support personnel, photocopying papers they find on unattended desks or at printers. Or they can just walk into an empty meeting room, plug in a laptop and pull data off the network. In that scenario, a convincing ploy is for spies to work in pairs, with one posing as a consultant and the other as an employee, says Wood, who has used that tactic. If someone enters the room, Wood says he apologizes for the "double-booking" and moves on. "It's just a matter of having the right attitude and being confident," he says.
>>> How to stop them: According to Winkler, you can't just establish policies; you must also enforce the rules that prohibit security guards, receptionists and other workers from letting people into the building if they can't prove that they're employees. Companies also need to set clear procedures for reporting suspicious people. No one wants a vigilante culture, "but if you see someone acting unusually, you should make note of what that person is doing," Winkler says.
Posing as an Employee
Spies often pretend to be IT support personnel because it enables them to look legitimate while sitting at users' PCs. The tactic involves either looking for vacated offices or blatantly asking employees to leave their desks so the spy can, say, update the antivirus software. In other cases, spies have posed as cleaning staffers, gaining after-hours access.
Winkler says he was once hired to expose a company's security vulnerabilities but was asked to avoid accessing the CEO's system. However, as he was leaving the executive suite, an assistant asked him, "Why didn't you update Mr. So-and-So's computer?" "There I was, sitting at the CEO's desk at a Fortune 50 company," he says. "I tried to avoid seeing anything sensitive, but I had to pretend I was doing something."