Finally, maintaining high standards can never be wrong. Whether it's in the quality of the work performed, the design of the system or the after-installation training and follow up service, adhering to an ethical code or set of principles broadcasts who you are. In other words, this is the company's reputation and it can be made or broken depending on the standards set.
One way to ensure high standards and help protect a company's reputation is to assemble and test or program, as required, all equipment prior to the installation. By following this procedure, surprises during an installation can be eliminated because the working order of the equipment has been verified and all problems resolved prior to going on-site. It may seem like an inconvenience to do the job twice, so to speak, but the clients tend to be much happier when they perceive that everything works fine first time out.
This process also helps to familiarize the integrator's staff with the system so that they are better informed and prepared to do on-site training and any follow up service that may be required. Again, high standards can help fashion a reputation so it makes sense to set the bar high.
With these three principles anchoring a project, it becomes easier to accomplish the task and further to simultaneously work on two or more projects.
About the author: Cynthia Freschi is President of North American Video, one of the security industryâ€™s leading systems integration companies providing best-in-breed solutions for a wide range of clients around the world. Since founded in 1995, Ms. Freschi has expanded the range of markets serviced by North American Video to include gaming, education, and government, military, financial, retail and corporate/industrial. North American Video employs over 150 employees in offices located in New Jersey, Las Vegas, Mississippi, New York, Washington and Macau.