EL SEGUNDO, Calif., Nov. 8 /PRNewswire-FirstCall/ -- Computer Sciences
Corporation (NYSE: CSC) announced today that it has been awarded a task order
to provide technical and process support services for the Information and
Customer Service Division (ICSD) of the U.S. Citizenship and Immigration
Services (USCIS) within the U.S. Department of Homeland Security (DHS). CSC
estimates the value of the task order, which has a six-month base period and
four one-year options, to be
Under the terms of the task, CSC will support the ICSD's National Customer Service Center (NCSC), which provides nationwide assistance to customers calling within the United States about immigration services and benefits. The task order includes seven separate sections encompassing business process improvements, studies and analysis, information technology (IT), enterprise communications, a local office initiative, a customer relationship interface system and support of the Eastern Telephone Center, located in New York City .
"To successfully manage approximately 32,000 calls each day, the National Customer Service Center requires efficient and accurate support services," said James W. Sheaffer, president of CSC's North American Public Sector business unit. "CSC is pleased to provide the USCIS with innovative solutions that help deliver information and assistance on immigration services and benefits for their customers."
The NCSC provides basic eligibility and filing requirements, guidance and limited case-specific information via a toll-free number. The Center addresses customer questions in English and Spanish via an interactive voice response system, live customer service representatives and immigration information officers. Teaming with CSC is Irving Burton Associates Inc. of Falls Church, Va.
The objective of the DHS EAGLE program is to provide a full range of IT services, technical and management expertise and solution-related enabling products.
Computer Sciences Corporation is a leading global IT services company. CSC's mission is to provide customers in industry and government with solutions crafted to meet their specific challenges and enable them to profit from the advanced use of technology.
With approximately 87,000 employees, CSC provides innovative solutions for
customers around the world by applying leading technologies and CSC's own
advanced capabilities. These include systems design and integration; IT and
business process outsourcing; applications software development; Web and
application hosting; and management consulting. Headquartered in El Segundo,
Calif., CSC reported revenue of
SOURCE Computer Sciences Corporation