OXNARD, Calif., Nov. 6 /PRNewswire/ -- ITS Corporation, a leading provider of information technology and engineering solutions to the U.S. government, and a prime contract holder on the General Services Administration (GSA) ANSWER Contract, is again ranked #1 in performance and customer satisfaction for work performed on the contract from July 2006 - June 2007 .
The ANSWER contract is a 10-year,
Each year the GSA measures the performance of the ANSWER prime contractors using a customer survey that evaluates nine factors of contract performance on a rating scale of 1-5 with five being "Extremely Satisfied." The evaluation factors are: quality of service provided, responsiveness to issues and problems, timeliness of service and contract deliverables, satisfaction with total project cost, technical capability displayed, cooperation displayed by the contractor, a recommendation for doing future business with the company, overall effort displayed, and an overall satisfaction rating.
ITS achieved an overall average rating for the nine factors of 4.79, which ranked them #1 among the ten ANSWER primes for the 8th consecutive year. The average of all ten companies including ITS was an excellent 4.37. In addition, ITS was evaluated highest in each of the nine evaluation factors. Dan Vidal , the GSA ANSWER Contracting Officer said, "Not only was ITS ranked #1 again but 100% of their customers responded to our survey, the first time that has ever happened. This is the type of performance that we love to see from our prime contractors." With this latest award, ITS continues its streak of having earned the top honor every year since the contract was awarded in 1999.
"The survey results demonstrate the level of customer focus that has always been the core value in ITS," said Tom Sundling , President of the recently established QinetiQ North America IT Services Group. He added, "we are very proud of the employees and managers who made this amazing achievement possible and I assure all of our current and future customers that superb customer service, quality and integrity will continue to be the norm at ITS."
About ITS and QinetiQ North America's IT Services Group
ITS Corporation (www.itscorporation.com), an ISO 9001:2000 registered subsidiary corporation of QinetiQ North America , provides award-winning IT and engineering solutions to the U.S. military, intelligence and homeland security communities, and to other branches of the Federal government. Its core competencies include systems development and integration, acquisition management support, program management, business information management, studies and analyses, and enterprise management and security. The company's superior performance record is exemplified by the company's eight consecutive years of being ranked #1 in overall customer satisfaction on the GSA ANSWER contract. As part of QinetiQ North America's IT Services Group, its capabilities have been augmented by those of Apogen, Inc., and 3H Technology. The IT Services Group is an industry leader delivering total IT services and solutions.
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SOURCE ITS Corporation