GERMANTOWN, Md. , June 23 /PRNewswire-FirstCall/ -- Optelecom-NKF, Inc. (Nasdaq: OPTC), a leading global supplier of advanced video surveillance solutions, today announced it received an "A" rating on an independent customer performance survey conducted by ICMA International focused on the Americas market.
ICMA International, a renowned bureau for international market research, granted Optelecom-NKF, Inc., an "A" certification rating based on a survey conducted among a cross-section of the Company's customers located in North America and Latin America . Survey results concluded that Optelecom-NKF ranks among the 10-best scoring companies for customer satisfaction among all companies surveyed by ICMA.
"We are extremely happy with the results of this survey," commented Roland Hooghiemstra, Optelecom-NKF's VP Sales and Marketing. "This top rating underscores our ability to exceed customer expectations. It's indicative of our core values and exemplifies one area where we intend to establish a discriminating position in a highly competitive market by offering real added value. Of all the survey respondents, 94% said they would recommend Optelecom-NKF to colleagues and business associates. These results reflect the commitment of the entire Optelecom-NKF team to continuously improve our products, services, and internal processes. The survey results are one example of our team's attitude that we can always take what is good and make it better."
ICMA International, based in The Netherlands and founded in 1984, specializes in "non-financial performance management" surveys focusing on customer performance, employee performance, strategy, and the image of companies. ICMA has built its reputation and experience from more than 3500 customer satisfaction surveys that focus on detailed business-to-business research. Using their own Customer Performance Index, ICMA delivers internationally comparable results and benchmarks. Regular customers include companies from around the world such as Akzo Nobel, Capespan, DSM, Flowserve, InBev, JohnsonDiversey, Kodak, Pioneer, SaraLee/Douwe Egberts, Sony, and Vodafone. ICMA International received the EMRQS Certification from EFAMRO, an international federation of market research agency associations within the European Union.
Optelecom-NKF, Inc. (Nasdaq: OPTC), is a global supplier of advanced video surveillance solutions, including IP cameras, video servers/codecs, network video recorders, fiber transmission equipment, video management and video analytics software. We deliver complete solutions for traffic monitoring and security of airports, seaports, casinos, prisons, utilities, public transit, city centers, hospitals, and corporate campuses.
Founded in 1972, Optelecom-NKF is committed to providing its customers with expert technical advice and support in addition to products that are developed and tested for professional and mission critical applications. All Optelecom-NKF IP surveillance solutions are marketed under the Siqura(R) name.
The Optelecom-NKF corporate headquarters is in Germantown, Maryland , USA, with European corporate offices in Gouda, the Netherlands , and sales offices or support covering Latin America , France , Spain , the UK, Germany , Italy , Dubai , and Singapore .
Investor inquiries should be directed to Mr. Rick Alpert at +1 301-948-7872.
SOURCE Optelecom-NKF, Inc.