Microsoft Announces Alliance to Accelerate Consumer-Centered Delivery of Health and Human Services

WASHINGTON , June 12 /PRNewswire-FirstCall/ -- Today at the Government Health IT Conference & Exhibition an alliance of partners unveiled its work on a comprehensive, multivendor connected health and human services (HHS) technology architecture...


WASHINGTON , June 12 /PRNewswire-FirstCall/ -- Today at the Government Health IT Conference & Exhibition an alliance of partners unveiled its work on a comprehensive, multivendor connected health and human services (HHS) technology architecture that is connecting disparate state and jurisdictional human services systems to give providers one comprehensive view into citizen/customer needs. The group supports today's release of version 2.0 of the Microsoft Connected Health and Human Services Framework, which presents a flexible, individual and family-centered approach for addressing the challenges that face HHS agencies, departments and programs as they respond to complex social needs and problems and deliver services to individuals and families in need.

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Launch partners include ACS, Atlanta ; Avanade, Seattle ; CGI, Fairfax, Va. ; EDS, Plano, Texas ; ESRI, Redlands, Calif. ; Harmony Information Systems, Reston, Va. ; IDV Solutions, Lansing, Mich. ; MidTech Partners, Centennial, Colo .; Netsmart Technologies, Great River, N.Y. ; Nets To Ladders, Austin, Texas ; NWN Corp., Waltham, Mass. ; Plexis Healthcare Systems, Ashland, Ore. ; Saber Government Solutions (an EDS company), Portland, Ore. ; Unisys, Blue Bell, Pa. ; and VisionWare Ltd., Glasgow, Scotland .

"The extensive engagement of current and future partners in this framework will allow all of our state customers to provide a holistic approach to serving the citizens with whom they are engaging," said Bill O'Leary , executive director of HHS for the U.S. Public Sector at Microsoft Corp. "This group of partners is coming together to put a stake in the ground around connecting information technology and cross-agency processes so citizens are the beneficiaries of top-notch service."

Consumer-Centered HHS

Historically, HHS integration efforts have run into roadblocks, often requiring dramatic restructuring of organizations, ripping out and replacing large investments in technology systems, and transferring data ownership from host agencies. Many HHS agencies, departments and programs are disconnected, both in terms of information technology and internal processes. Multiple legacy systems that support services to the same individuals or families have often been built without reference to each other. Individuals and families, consequently, are forced to traverse programs from different entry points, providing largely the same personal information to receive components of services that address only some of their needs.

In response to these challenges, Microsoft, in working with industry partners and numerous HHS state and federal agencies, noticed the need for a connected HHS framework that links people, information, systems and devices to help expand access to care, improve quality of services and outcomes, and help protect the safety and well-being of clients and the community.

Enabling consumer-centered scenarios across government empowers caseworkers to have a complete case history on the individuals they are servicing. The Connected HHS Framework provides support for a systematic and leveraged road map approach to program enhancements so caseworkers can more rapidly gain insight to the multiprogram interactions that are common to the clients they serve -- not only in HHS, but across other agencies as well including justice, public safety and education, for example. The framework fosters an industry-standards-based shared-services model that facilitates efficient and effective reuse of business and technical functions common across the numerous stand-alone programs representative of state HHS agencies.

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