Autonomy etalk Offers Hosted Archiving For Contact Center Recordings

CAMBRIDGE, England and DALLAS , Sept. 17 /PRNewswire/ -- Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced that its contact center clients can now take advantage of an off-site hosted archiving solution for storing, managing, and retrieving their critical customer call recordings. This solution provides customers with a secure storage environment and direct access to their contact center audio files, enabling them to effectively meet regulatory compliance and eDiscovery requirements.

Autonomy etalk's hosted archiving offering addresses the growing need for secure, long-term, and high-volume storage required by large enterprise contact centers. The hosting center provides an unlimited amount of hosting space, supplying companies a scalable site to archive, search, and retrieve voice and screen recordings. This is made possible through the integration of Autonomy etalk's Qfiniti recording system with the Autonomy ZANTAZ Digital Safe consolidated archiving Software as a Service (SaaS) solution.

Autonomy etalk provides a dedicated connection to an off-site hosting center, enabling the seamless integration of customers' archived data with the Qfiniti platform. Because the solution integrates directly with Qfiniti, users can immediately search, access, and play back their archived recordings through the Qfiniti interface. Customers further benefit from trusted third party management and administration, 24/7 monitoring and security, and disaster recovery capabilities. Integrations with Lotus Notes and Microsoft Outlook also enable consolidated archiving of all of an enterprise's data.

"As more companies want to record and keep on-hand all their customer interactions for customer dispute resolution or legal purposes, the management and secure storage of such large volumes of information can become a real burden to IT," said Scott Shute , Autonomy etalk's chief executive officer. "By providing a hosted archiving option, we can help reduce administration requirements and storage costs significantly, often as much as 30-50 percent."

In addition to providing customers with reliable storage and access to recordings, the hosted archiving solution seamlessly integrates with Autonomy etalk's speech analytics solution, Qfiniti Explore. Qfiniti Explore can perform a conceptual and contextual search of all data in the hosted archive, including audio, video, and text-based interactions. This enables users to easily find relevant content for liability disputes, eDiscovery requests, and even trend analysis for critical business operations.

The Qfiniti Hosted Archive and advanced recording solutions are critical components in the Intelligent Contact Center, which enable organizations to capture, analyze, and share data between the contact center and the rest of the enterprise. The Qfiniti platform delivers multi-channel interaction analysis, real-time agent support, and contact center performance management solutions, including call and desktop recording, agent training and evaluations, and customer surveys, to help organizations achieve better customer support, enhanced performance, and more effective business operations.

For more information on Autonomy etalk's hosted archiving solution, please visit www.etalk.com.

About Autonomy

Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning- based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, information risk management solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.

Autonomy's customer base comprises of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Kraft Foods, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. Autonomy also has over 300 OEM partners and more than 400 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Satyam, Sybase, Symantec, TIBCO, Vignette and Wipro. The company has offices worldwide.

The Autonomy Group includes: ZANTAZ, the leader in the archiving, e- Discovery and Proactive Information Risk Management (IRM) markets; Cardiff , a leading provider of Intelligent Document solutions; etalk, award-winning provider of enterprise-class contact center products and Virage, a visionary in rich media management and security and surveillance technology.

Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.

SOURCE Autonomy plc



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