About the author: William Comtois is managing director of Varicom, Inc., a consultancy and software company specializing in homeland defense and service logistics. He has over twenty years of experience in applying leading technologies and innovative process management practices to business and defense solutions. Over the past fourteen years, his work has focused on large service companies where he has lead numerous performance improvement, training and process management initiatives that have resulted in major breakthroughs in financial performance, service levels and disaster preparedness. He can be reached by phone at (212) 561-5782 or via email at firstname.lastname@example.org.
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