The system, available 24/7 also provides a customer support team which can activate an alert on a customer’s behalf in the event of a power outage. And for the Belmont Police Department, that is also a role they take in such a case with the local schools. “Our university can call us to get on their account and launch that alert for them,” confirmed Halleran.
“I’ve been with this department 32 years and things have definitely changed in that span of time,” he added. “One of the biggest things is that people want more information—they want more transparency from their government and cities—and systems like Rapid Notify and other means of communication are the way to do that. We have to communicate with people in the way they want to be communicated with.”