Tracking Protective Services Key Performance Indicators

Objective: Protective services operations are the first line of defense. When these operations are outsourced, the easy out for security managers is to have the vendor self-report their compliance with the service level agreement (SLA) and merely...


 

George Campbell is emeritus faculty of the Security Executive Council (SEC) and former CSO of Fidelity Investments. His book, “Measures and Metrics in Corporate Security,” may be purchased through the SEC Web site. The SEC works with a faculty of more than 100 security executives and provides strategy, insight and proven practices