Success Story: A Platform to Build On

A robust video surveillance system pays dividends for St. Vincent Medical Center and the surrounding Connecticut community


St. Vincent’s recently added the Nextiva S1800e series encoders, which feature H.264 and storage on the edge — a failover mechanism that ensures video is recorded if the connection with the central recorder server is lost — and camera tampering detection.

“Our job is to operate a cost-effective security operation with maximum efficiencies and technology that augments our security staff,” Laveneziana says. “We evaluate risk, implement cutting-edge technologies and demonstrate the value of security.”

 

System Benefits

St. Vincent’s has seen significant benefits. Leveraging the megapixel technology, campus security was able to track a convicted felon. The perpetrator was identified and the Bridgeport Police Department was called in to make the arrest. In another instance, a suspicious item was left behind and with the aid of high-resolution cameras and an alert security team, the item was immediately seized by authorities and inspected.

Based on the success of the current solution, St. Vincent’s extended the system to its new Elizabeth Pfriem SWIM Center for Cancer Care, and on surrounding city streets.

Laveneziana understands that security threats in hospitals continue to evolve. The day-to-day management of a variety of risks including visitors, gangs and behavioral health issues is too cumbersome for manpower alone. “We have 60 security officers that service both campus and off-site locations,” Laveneziana says. Manpower coupled with advanced technology, has been the key to securing St. Vincent’s, he adds.

 

Regulatory Compliance

Laveneziana’s team is tasked with ensuring regulatory compliance, emergency management, response and safety mandates. To show its commitment to safety, St. Vincent’s is participating in the OSHA Voluntary Protection Program (VPP) certification process, created by the U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) to recognize workplaces that have achieved exemplary occupational safety standards.

The medical center security staff is also responsible for the safety and security of St. Vincent’s College, an educational institution located on hospital grounds. Compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a mission-critical objective for Laveneziana’s team. The federal law requires colleges and universities to disclose annual information about campus crime and security policies.

In order to protect confidential patient information, St. Vincent’s must also comply with the HIPAA privacy rule, which provides federal protection for personal health information held by covered entities. To help restrict access to patient records storage in addition to security-sensitive areas such as labs and pharmacies, the medical complex leverages an advanced access control platform from DSX which is integrated with the surveillance infrastructure.

 

Community Protection

One of St. Vincent’s most innovative projects has yet to commence. Recently serving on a panel with the City of Bridgeport, Laveneziana helped design an integrated solution that would remotely connect city cameras with the hospital’s security system.

The city recently received a grant from the Department of Emergency Management & Homeland Security (DEMHS) to improve city-wide security measures. As such, it will be implementing IP cameras with megapixel technology to help monitor its streets and neighborhoods. Under the City’s expanding security infrastructure, it will be able to integrate with IP cameras located at proprietary sites such as St. Vincent’s, allowing the City of Bridgeport to view neighborhood video in an effort to deter community crime and provide another forensic evidence tool. “We proposed the megapixel cameras on our campus due to ease of integration with the City of Bridgeport Police Department’s proposed infrastructure,” Laveneziana says.

The City of Bridgeport plans to integrate with other facilities, including financial institutions, retail organizations and other high-risk areas to develop a systematic approach to mitigating risk. “The city’s goal is to have the capability to tap into our server and use the city’s incident command center technology to manage safety risks outside of our facility grounds,” Laveneziana says.