Q. What personnel and core skills and expertise do you need to offer wireless to customers?
A. LaDelfa: The core skills needed to offer wireless to our customers are very simple. We need an understanding and training of how the equipment works. Wireless is basically plug-and-play. But we also have to consider how it works, how we program it and how easy it is for both the customer and you to use. This all comes down to training.
Ladd: The technician of today is not the technician of yesterday. Their skill in doing installations has changed considerably over the past few years. To install a security system, they don’t have to be the same type of craftsman. When we were doing wired systems, we had to pull molding off windows to install the contact. It took talented technicians who understood construction and where to drill and how to fish wire. Today they barely have to carry any wire. They do need to have more knowledge of computers and networks, since many of the systems use the Internet for communication, software on computers and a smartphone to view and control. Langlais: Dealers need today’s technology to move away from complicated skill sets and require very minimal training for installation. For placement of wireless sensors, for example, some devices have an LED that blinks when the device is located in an appropriate location. Enrolling devices into a wireless system should be quick and easy and means installers do not have to access the home router and change IP addresses or ports.