Success Story: Eyes on the Fries

Mobile surveillance application enables surveillance director to keep tabs on multiple Five Guys locations


The director of surveillance operations at several Five Guys Burgers and Fries restaurants in Arkansas needed a way to keep a constant watch over two locations without being glued to a chair. Thanks to the MobileCamViewer mobile surveillance application from mobiDEOS, Sivan Aballi was able to accomplish her goal.

“I can’t be in all restaurants all the time, but I need to be able to monitor my staff and the operations,” Aballi says. “[The product] gives me the freedom to leave the stores and be able to work while still having a social life.”

Aballi discovered MobileCamViewer, a reliable carrier-grade, cell phone-based video surveillance application, while seeking a way to free her from the constraints of near-constant laptop monitoring. She downloaded the iPhone app for her Rogers, Ark., restaurant location, integrating the application with multiple surveillance cameras. She soon added a second location in West Little Rock, noting the clear video feeds and ability to view restaurant activity in real-time as key user benefits.

Aballi has also reduced her number of unnecessary trips to the restaurants, which in the past often amounted to three hours a day on the road for trivial reasons. She uses the video to correct procedural issues with staff.

“I have a young manager who likes to brag that he’s the best manager of all my restaurants,” said Aballi. “While viewing him over my iPhone I texted a screenshot that caught him leaning on the dressing counter, and added a note that said he was the best manager of all my stores. He didn’t do that again. But it proves that my restaurant operations are more efficient because the staff understands that I can watch from anywhere at any time.”