Newcomer Optimistic on Market

Coming inside from a different industry, LiveWatch gives its impression of the RMR landscape

A: The future of security is all about service and technology. We’ve found some great ways to leverage service and deliver a better experience for our customers. And service now has to be accessible to customers whenever and wherever they want it via new technology. Customers now want to email, chat, call, search, Tweet, post or submit to get the answers they need 24/7, so we have implemented tools to help them do it quickly and easily. We think customer expectations will continue to increase as even more complex systems are installed and new communication tools emerge. We (as an industry) will have to constantly evolve to deliver a better experience so that we can expand the market and retain our existing customers.