Sage Conversations: How to effect organizational change

Consultants can help you define roles and determine value in your company


According to Nicastro and Slotnick, their ability to create a sense of urgency, build consensus and leadership within their client’s organization, and collaborate on a roadmap that guides their strategy and execution is the ultimate service they can provide.

To Slotnick, who provides pro bono services to the industry through his executive role with ASIS, he and his peers are redefining the roles of security leaders.

"They are no longer only practitioners. This is important from a competency aspect. But now the market is asking them to be a steward of their organization by a comprehensive management systems approach for prevention, protection, preparedness, response, mitigation, continuity, and recovery. That is a lot to ask of them. But for those who grasp the opportunity, it is also very exciting," Slotnick said.

Nicastro also see this. "There is an emerging understanding of how technology will help us gather and disseminate mission sensitive information. Think about the devices, software, people and processes generating data. This is critical to our understanding of how the organization and the security organization intersect.  We have a tremendous opportunity as a consulting community, to help them lay the groundwork for a new, optimized way of delivering services," Nicastro said. "Why? Because we are the first point of change. We see the risk and the value first, before IT and Physical Security products and guarding services are introduced. We know vulnerabilities as well as the business value at risk because of those vulnerabilities."

To drive it home, Slotnick helped me understand how he defines resilience. "Resilience is an organization's ability to quickly, efficiently, and effectively adapt to change, such as disruptive events (natural, intentional, or unintentional), by implementing adaptive, proactive and reactive strategies. You can see why this is really about leading change and why we, in the consulting community, are continually advancing our craft to meet this challenge," Slotnick explained.

Nicastro agrees. "We are becoming information architects as well as change agents. We must construct and take the lead now as we take practical steps introducing these value-added processes. And we need a different view of what integrated systems look like and how they are implemented. As well, we need to integrate up and down the service provider value stream," Nicastro said. "We in the consulting community need to create leveraged, trusted relationships between each other as well as other product and service organizations. A new emerging definition of integration takes into account silos within our client's organization (the change effort), the silos within the product and service community, and finally an information technology model based on truly open, commercial off-the-shelf products. This last one is critical to availability, sustainability and reliability."