These are just a few operational performance measures that may be monitored for internal management and reported as key performance indicators for Security Operations Control Centers. If you think about it, high customer satisfaction in a SOCC may be the outcome of a life-saving event.
George Campbell is emeritus faculty of the Security Executive Council and former CSO of Fidelity Investments. His book, Measures and Metrics in Corporate Security, may be purchased at www.securityexecutivecouncil.com. The Council offers risk mitigation leaders trusted and experience-based options, program decision assurance and targeted information to ensure security initiatives are on target and cost effective. Join a community of forward and innovative thinking colleagues.