Leveraging PIAM to improve business operations

Identity management helps software giant better utilize its resources


“If I can enter that information one time and have it flow to downstream systems and if it can flow into my system the way HR entered it, why do I need a security or IT employee to enter that same exact data another time?,” Vigneault asked. “In my view, identity management eliminates keystrokes and it creates resource opportunities to have those people do something else.”

In addition, implementing a PIAM solution has also helped Symantec, which has facilities in over 50 countries, standardize how physical access rights are provisioned in different regions. “Today we’re very standardized and everybody’s directed to do things in the same manner,” he said.

Of course, one of the key's to implementing a new security solution like PIAM is getting buy-in from C-suite executives. Vigneault said he was able to sell PIAM to senior managers at his company as a compliance need.

“The business that I’m in, compliance is very high on the totem pole. I think everybody could kind of sell it as a compliance issue, but it is not an inexpensive proposition,” he said. “What I would identify is how many people do I have doing this type of job and what could I have those people doing if I can help them be more efficient? Many people base things solely on how many positions they can eliminate, but from my experience, we never had the intent to eliminate a position. Significantly more important, in my view, is we sit and house data that could valuable throughout the organization.”