On the other hand, multispectral imaging is capable of overcoming the myriad of fingerprint capture problems that conventional imaging systems have in less-than-ideal conditions. The high performance delivered by multispectral biometrics affects more than security, it allows authentication to recede into the background while authorized people go about their business. That’s no compromise, that’s convenience!
What about customers?
Because biometrics can be so quick and easy to use, they are ideal for customer-facing applications. Today, financial institutions around the world are embracing multispectral fingerprint biometrics for authenticating customer transactions. In addition to enhancing transaction security, banks are able to provide additional convenience for their customers because there is no need for training; customers just present their finger at the ATM.
Biometric patient authentication is becoming important for reducing medical errors and for minimizing fraudulent access to healthcare. Government and private insurance programs around the world rely on multispectral fingerprint biometrics to prevent fraudulent use of the policy. Officials at one government program report that the biometric deployment actually facilitates faster access to medical service by authorized patients while saving costs.
Theme park access is a customer-facing application where convenience plays a special role. To prevent ticket fraud, one major international theme park wanted to be able to link each ticket to a specific customer. However, because the overriding goal was to create a positive environment for paying customers, there couldn’t be even the illusion of a barrier between a customer and the park. The transaction had to be quick and intuitive for anyone to use. It’s significant to note that this biometric solution did not require identification of the customer, assuring the privacy of guests. Multispectral fingerprint authentication was chosen for its reliability and convenience. As a result, the solution reduced transaction time, enhanced customer experience and reduced ticket fraud.
This scenario is being repeated in other commercial customer-facing situations, such as membership-only fitness clubs, large sporting events, nightclubs and other places where it’s important to maintain convenience for the customer, even during an authentication transaction.
Deploy an enterprise-wide
IT managers have their hands full. Threats are coming from every direction and on top of it all employees want to use their own devices. Users hate security solutions that simply get in the way of them doing their jobs. Multifactor authentication is becoming a must, but the difficulty of managing point solutions is increasing risk, not reducing it. And the smartest smartcard still cannot assure the organization that the person holding is it the person it was issued to. They need to know “who.”
Security integrators know “who.” They’ve been integrating biometrics at the door for some time now. Perhaps it’s time to walk across the hall and have a conversation with the IT manager about integrating biometrics into an enterprise-wide authentication solution.