3. Changing processes and policies
Policies and procedures change frequently in organizations. The security organization is no exception. When such changes occur, PSIM’s automated response plans ensure that security operators get up to speed on these new response plans quickly. PSIM also minimizes the need for operator re-training and addresses natural inconsistencies among operator skill levels by digitizing standard operating procedures into workflows to guide all operators to a consistent, compliant result. There’s no need to memorize policies and procedures or look them up in a binder. Once the operator has learned the mechanics of the PSIM solution, all he or she has to do is read, click and act.
4. Changing people
In an ideal world, staff in the command and control center, agents in the field, senior management and external stakeholders would never change. Everyone would remain in their positions and just continue to become more proficient. But that, of course, is a pipe dream. So how can we expect a novice command and control center operator to know exactly who to call and what to do, in a specific situation? Searching directories and asking around has now been replaced by technology.
All large organizations now have Lightweight Directory Access Protocol (LDAP) systems that maintain this type of directory information. By integrating it with PSIM, a digitized standard operating procedure can automatically inherit any and all changes in resource assignments by location. So if the next step in responding to an incident is to call the facilities manager for the east wing of a building 3,000 miles away, the novice operator (or any operator for that matter) doesn’t need to know who that is or how to reach them. PSIM makes the right call and the operator just picks up the phone. The value of this cannot be overemphasized, especially when there is a need to engage with external organizations, including regulatory bodies.
5. Changing technology
If you’ve ever made a significant investment in a given technology, you know it can feel like you’re tied to it at the hip. You can’t possibly make a move to a different technology or new vendor — even if you want to, right? Not so with PSIM – because PSIM offers a progressive migration strategy where the old can co-exist with the new and the operator won’t even notice the difference.
With PSIM, if the access control system tells an operator that a door has been left open and the operator wants to verify that with video, he can view the map showing the door location, then instantly click on the camera icons on either side of the door. It doesn’t matter if the two cameras are being recorded on the same VMS or different ones; or if one camera is a new megapixel camera being recorded on a modern NVR running sophisticated video analytics, while the other one is a 15 year-old analog camera being recorded on a 10 year-old DVR. Old and new can be seamlessly blended together.
The bottom line is “rip and replace” costs for significant investments are impractical. PSIM helps eliminate these costs by offering a migration path that enables organizations to adopt new technology, while continuing to leverage their past investments.
About the Author: Dr. Bob Banerjee is senior director of training and development for NICE Systems’ security division. He can be reached at Bob.Banerjee@nice.com.