G4S Technology (no. 14)—G4S Technology, based in Omaha, Neb., formerly Adesta, integrates some of the most complex security and communications systems in the industry today, according to Bob Sommerfeld, president. “We believe the fast growth of our company, including substantial increases in gross revenues, employee headcount and new projects, can be attributed to our strategy of providing every customer with a total solution for all their security and technology convergence needs. We offer a unique combination of personnel, project management, risk management, financing and technology solutions that makes G4S a very unique partner in the industry today.”
Sommerfeld said that in 2012 G4S captured a significant amount of work with new customers in the port, mass transit and utility industries, while establishing a new regional presence in the Pacific Northwest. “We also generated a large amount of new work with current customers,” he continued. “In addition, we continue to concentrate on developing a strong recurring revenue stream by offering maintenance and professional services and capturing a rich and diversified mix of business.”
Compass Tech Systems (no. 18)—Dave Sims, vice president of the Jacksonville, Fla., summed up the company’s growth to two words: Customer service. “When we established Compass Tech Systems in 2011, we became just another security dealer in northeast Florida. With security products being very similar these days there are limited areas to differentiate your company from all the others. The thing that seems to be the most lacking in our industry is customer service. We all do a great job selling our company, our abilities, products lines, warranty period, etc. in effort to win a customer’s trust. What happens onceyou’vecashed their check and moved onto the next project? What priority do you place correcting problems for the customer you worked so hard to gain in the first place? If it’s not right up at the top, the chance of repeat business and word of mouth advertising will be slim to none. Take care of your customers; they’re the best sales force you’ll ever have,” Sims said.
Rapid Security Solutions (no. 19)—“We are able to maintain our growth by remaining dedicated to a focused strategy of providing best-in-class solutions to our clients,” said Steven Paley, president of the Sarasota, Fla., company. “We integrate technologically advanced products and systems and support our clients with the absolutely finest team of individuals a company could have. We believe our team members are our most important asset and continually train and support them to ensure they are the best they can be.”
Dowley Security Systems (no. 20)—“Reputation in the security industry is something that must be earned,” said Jeff Fields, PSP, CHS III and general manager.“Through dedication and perseverance of everyone on the Dowley team, we continue to achieve positive, proven results that make us a best-in-class service provider to those we serve.We are of a mindset that there are no problems without solutions. Our best work comes from assembling a team of ‘like thinkers’ to resolve conflict or create value through continuous improvement.The essence of Dowley success is the team approach.This is validated through the proven hard work by dedicated employees that put the customer first”.
Advance Technology (no. 27)—“A couple of years ago, Advance Technology went on a visionary mission to find the latest and greatest solutions to help better support our customers and provide them with the best technology on the market,” said Rob Simopoulos, vice president. “After our international search, we developed our unique offering of Remote Support Services, Managed Services and Cloud-Based Solutions.Today, our in-house engineers and Help Desk are repairing customers systems remotely, often without needing to send a technician onsite.We are providing our customers systems without the need for them to make an investment in servers, storage and software service agreements.”
In addition to expanding the solutions and support systems it offers to its customers, Advance Technology has also focused on improving its brand and marketing strategy.“After months of brainstorming and design, we were able to develop a new image to help market and showcase our services to businesses in New England. We purchased a new fleet of vehicles which were branded with our new graphics, designed new print materials and brochures for marketing and proposal presentations, did a complete revision to our website and developed a new social media strategy. Our new technologies and focus have gained us a huge number of referrals and customer growth,” Simopoulos said.