Special Focus: Monitoring—Intrusion Detection: How to Eliminate False Dispatches

Greater reliability in systems solutions

“Awareness is key as well as a commitment to addressing the issues. It has to go beyond the installation and the billing of monitoring. You need to educate the customer then provide ongoing support on the use of the system—doing this one time upon installation is not enough. Central stations need to monitor activity and address customers with excessive activity and make decisions to redesign, train or replace. You also need to have written material, email templates and scripts so your internal teams can respond quickly and have the problem-solving tools to help customers resolve problems. Management has to make reducing false dispatches part of company goals so everyone from sales staff to central station operators understand the importance of their role.”