The Evolution of a PSIM

Three years after implementing the technology, New Orleans airport officials are now streamlining its capabilities

The PSIM has inspired Lyon’s staff to get involved in improving their own workflow in ways he couldn’t have imagined. “What’s happening and what I was hoping would happen is this transition where my staff could see first hand that you can do A, B and C with the system,” Lyon says. “Now, they are coming to me and saying, ‘well if (the system) can do A, B and C, why not D?’”

One idea his staff came up with was to integrate the security cameras and courtesy phones through the PSIM so when a call comes in from a courtesy phone, the dispatcher can immediately see (on a map) where the phone is located while video from a nearby camera automatically pops up on the screen. A large number of calls come in from courtesy phones each day. Most often, they’re routine requests for pages. But occasionally people will use the phones to report medical emergencies. Having a visual of the caller can provide more details about the situation. “It all comes down to better situational awareness,” says Lyon.

“It’s exciting to see how implementing this new technology has empowered my staff,” he adds. “I’m all for giving them the tools, but at the end of the day they have to figure out how to make their jobs as easy and efficient as possible, and they’re doing that. They’re coming up with great ideas and we’re implementing them.”


Yohai West is a product marketing manager for Nice Systems and can be reached at To request more information on Nice Systems, please visit