When Continuity Counts

Video systems are one way the financial market can leverage technology

Drake expects his video system to be reliable and to offer “continuity of video coverage.” Video surveillance in the financial sector typically involves many cameras, with multiple branches often monitored from a central location. A big challenge is how to distill and prioritize the important events or situations out of hundreds, or thousands, of video feeds captured every day.

With Navigant Credit Union’s previous system, operators didn’t know there was a video problem until it was too late. Someone had to physically inspect a digital video recorder (DVR) to determine if there was a connection issue or hard-drive failure. Usually, a troubled DVR had to be sent back to the manufacturer and often came back with a new hard –drive. The video was lost, so there was no dependable continuity of recorded events.

Looking for a new system, Navigant tested Verint’s Nextiva NetDVR II at its Greenville branch five years ago and was happy with the performance. Since then Navigant has been transitioning to Verint’s suite of video solutions in all its branches. When the system was installed, some existing analog cameras were left in place. As the lifecycle of deployed Verint equipment ends it is upgraded to the latest EdgeVR Network Video Recorder (NVR) technology.

To ensure continuity of video, Verint’s Vid-Center video viewing software reports continuously on the health and operation of the DVRs, checking the unit’s operation, the temperature of the hard drives, and making sure cameras are connected and providing images. “If something comes up faulty, we receive an email from the software describing the issue,” says Drake. The email goes to multiple personnel, including Drake, his assistant and the chief security officer.


IP Cameras Deliver HD Capabilities

Growth can also be a common pain point for the financial sector related to its security network. In the past year, four new branches have been brought online at Navigant, using a mixture of analog and Verint IP video cameras. A new branch was constructed in Chepachet, the Manville location was acquired from another institution, and locations in Warren and Riverside were part of a merger. The new branches use the EdgeVR, which can interface with analog and/or IP cameras. This enables Navigant to transition to an all-IP network as budgets allow. Four 2-terabyte mirrored hard drives provide 8 terabytes of storage, and RAID 1 arrays can be swapped out easily without interrupting the chain of video. Verint’s EdgeVR solutions are camera-agnostic and can support a range of analytics specific to the needs of retail banking and corporate facilities.

In the newer branches, Navigant uses Verint S5020 high-definition (HD) cameras to view exterior areas instead of analog PTZs. Across its infrastructure, Navigant has deployed a robust network of Verint IP cameras at teller lines, lobbies, offices and new offices. Two Verint S5020 cameras can replace each PTZ and provide constant coverage of a larger area without the risk of a camera being pointed the wrong way when an important event happens. Zooming into images from the higher-resolution fixed cameras provides greater detail for identification.

Navigant Credit Union’s systems integrator is Red Hawk Fire & Security, Taunton, Mass., which provides installation, service and upgrades. When Navigant was evaluating new systems, Red Hawk worked with Verint’s regional sales team to provide Drake an on-site demonstration of the equipment and its capabilities. Drake was familiar with the Verint brand because the credit union also uses the company’s Enterprise Workforce Optimization software, which is utilized by a different department. Still, Drake appreciates Verint’s high profile in the financial market. He says the price was also attractive and that the system provides more value than enterprise-class digital-recording devices offered by competitors.

Maximizing the value of video in the financial sector, Nextiva’s Vid-Center client software serves video functions including DVR/NVR configuration, live video viewing, viewing recorded video, event search, system logs, and firmware and license feature updates. Video can be viewed alongside events and multiple camera feeds viewed simultaneously. Thumbnail searches locate video quickly even if it isn’t associated with an event. Privacy masking protects sensitive areas such as PIN pads and vault combinations, a popular feature given the increased use of megapixel cameras that capture greater detail. Multiple DVRs on a single site or across multiple sites can be managed as a complete system.