Comcast-Time Warner deal's impact on alarm market too soon to tell

Consolidation of communications firms could be a precursor to a much larger issue for the industry


Despite the large marketing budgets of some of these companies entering the market, Knox believes that traditional alarm dealers won’t necessarily have a problem competing against them as long as they hold true to their core values and embrace new technology as it comes along.

“You’re not going to be able to operate your company in the next 10 years the way you did in the last 10 years, so don’t be scared of new technology but hold onto your core values of customer service, answering your phone, being honest and doing what you’re say you’re going to do,” added Knox. “Definitely don’t lose sight that you’re protecting people’s lives and property… we’re still in the life safety and security side. As far as my company, the lifestyle enhancement stuff is just gravy.”