Many of the latest intrusion control panels provide programming features that deliver greater convenience and enhanced security for the end-user through additional monitoring capabilities, automated control of critical areas, remote access to system information and more. As the availability of features expands, security dealers and integrators have access to a growing menu of incremental services they can offer their customers to provide added value and gain new opportunities for increased revenue.
Here are five examples of capabilities that can be added on to traditional security systems, and each one can be sold by security dealers to their customers as a chargeable service.
1. Re-Arming Areas
For customers with areas that should only have temporary access — such as an ATM service room in a bank or a narcotic storage area in a healthcare facility or pharmacy — dealers can offer the ability to automatically re-arm an area after a specified amount of time, even after a few minutes if required. This ensures these critical areas are never left unsecured for a long period.
This feature is also useful for locations that may be unoccupied for an extended amount of time, such as a service shed for a cellular tower or other remote station. Or, it can be used for residential homes or commercial properties that are for sale. This ensures the system is re-armed after the real estate agent and prospective buyer leave the property.
A wide range of end-users can benefit from this type of service.
2. Monitoring Doors and Hatches
By delaying the reaction of an alarm point for a specified time — from one minute up to an hour depending on the user’s requirement — security dealers can offer a service to monitor disarmed points and alert the user to abnormal conditions.
This can be used for emergency doors to ensure they have not been propped open, or to alert if a safe, vault or cash room door has been left open inadvertently — providing an enhanced level of security. When this feature is used for a loading dock door that is still open after a delivery is completed, the alerts can also help the customer reduce HVAC costs. In addition, monitoring roof hatches can lower the risk of facility damage from rain, snow or other adverse weather conditions if a hatch is left open for an extended amount of time.
Technicians can program the system to annunciate locally, or send an alert to the user via text message and delay the supervisory report. This can serve to remind the user to close the door or hatch before a report is sent to the central monitoring station.
3. Personal Notification
For customers that can benefit from instant notification of panel events, emails or text messages can be sent to multiple recipients with information on the point, area, as well as details that are specific to the user, such as the name of the person that armed the Main Street bank branch that night. By delivering meaningful information direct to the user, they gain the ability to easily monitor events remotely without involving the central station.
In other commercial environments, this feature can be used to confirm if employees opened or closed a retail store or office location at the correct time. And, for residential customers, it offers reassurance that a child has arrived home at the expected time after school — providing added peace of mind.
4. Video Verification
With the IP camera integration capabilities of today’s intrusion control panels, security dealers can now offer video verification services to their customers as an additional option. This integration can allow, for example, video motion detection to activate points on the panel, and panel events to trigger camera actions, including sending video clips via e-mail.