The configurable device is flexible in allowing for an appropriate response. “In some cases, we set it up so that the call goes directly to our supervisor so they can address the situation instantly. Not only are you recording the situation, you’re talking directly to a supervisor. So as a force multiplier, the individual we’re pointing the laser at begins to understand that help is on its way.”
With a handle, grip and holster that cater to security pros, the ENL device’s pistol size and shape are visually recognizable and familiar to users, though Norris notes that it’s a little bigger than what he would prefer. He feels the size could be cumbersome for guards who are also armed. “If a guard is not armed, it’s a perfect solution. If he’s armed, he may have to cross draw, which could be a little tricky,” he says.
By ensuring that clients, guards and the company are protected, King’s pioneering use of ENLs has also proven to be successful in attracting new clients, allowing the company to demonstrate a technological advantage over competitors. Norris notes, “When we make proposals to prospective clients, they want to see something different, . . . something ‘next generation.’ Clients are drawn to a technologically superior service, and that’s one way we differentiate ourselves,” he adds.
Simplify Complex Risks
After the initial trial, Norris purchased more ENLs to supply clients and King Asset Protection guards, and anticipates continuing to provide ENLs to new guards as the company grows. King’s pioneering use of ENL devices clearly demonstrates that when choosing tools for your officers’ duty belts, the goal is to:
- Encourage the use of products that provide a layered defense and reduce legal risks arising from interpersonal conflicts;
- Enhance employee retention with bolstered confidence; and
- Lower operating costs by reducing the time and expense that goes into hiring and training a security officer/guard force.
By enabling his guards to meet threats with an appropriate response, using technology to maximize the engagement distance and thorough reporting of incidents, Norris has seen the instant morale transformation that comes with providing the right training and tools for the job.
About the Author: Chandler Garrett is a retired deputy sheriff with extensive tactical training and has been a police trainer for over 15 years. He is a recognized expert on CEWs and use of force. Chandler is president and founder of a personal defense consulting company and also serves as director of the southern U.S. for the industry’s leading manufacturer of tactical equipment, apparel and gear.