For many businesses, the period going into a New Year is the time to sit down, review developments of the past 12 months, plan their future budgets and create a roadmap of goals for the year ahead. Yet for San Jose, Calif.-based RFI Communications & Security Systems, a multi-systems integrator in the commercial, residential and enterprise markets, the strategic planning goes even further.
“What we are looking for is to leverage what it is we do so well and make sure our customers recognize that value as they engage us as their trusted advisors,” said Dan Kilgore, managing director of Enterprise Sales for RFI. “The customers are changing and evolving with the sophistication they demand of us and themselves. And this is going to change through your vertical and through the industries you’re servicing. That’s something we have to continue to be aware of because we’re in this hotbed of technology. Being customer-centric and to be able to attune ourselves to the demand of our customers is paramount.”
Kilgore has 25 years of security industry experience, with past positions at Ingersoll Rand Security Technologies, Johnson Controls, Siemens and ADT Federal Systems.
“At 30 years, most businesses would probably be at the end of their life cycle,” added Brad Wilson CPP and president of RFI. “We are just transitioning to the next level and Dan is a critical component of that transition,” he concluded.
To read more from our sit-down with RFI, stay tuned and turn to page 16 once your December issue of SD&I hits your mailbox—or your inbox.
Security Dealer & Integrator