The Retail Equasion in conjunction with The Loss Prevention Research Council has published a report using the National Retail Federation (NRF) Annual Holiday Return Survey. The NRF survey was conducted in October 2008 with retail loss prevention professionals across a diverse set of retail formats and sizes.
The report, complete with graphs, identifies retail industry return rates, current practices used by retailers for processing customer returns and identifies issues related to customer returns that are common among retailers.
This report is very detailed and informative. Click to read the report. (PDF format)
I am not affiliated with The Retail Equation, or The Loss Prevention Research Council. I'm not a member of the National Retail Federal Federation, but am a Moderator of the NRF's LPInformation discussion forums.
Curtis Baillie - Security Consulting Strategies, LLC