ATLANTA, Aug. 11 - Security staffing firm AlliedBarton Security Services released a new survey this week, which found knowledge of unique security challenges and respect for cultural sensitivities as key factors healthcare industry professionals weigh prior to hiring security personnel.
The survey, which included interviews with senior level administrators at 22 organizations representing 190 acute care and specialty hospitals, also found that specialized training in handling common hospital incidents and protecting vulnerable patients, such as infants, was another important factor in determining the right type of people to staff the security department of a healthcare facility.
Among the most common security concerns noted by respondents included violence in the emergency department, domestic violence, as well as auto break-ins and theft in parking areas.
“Without exception, leaders told us that culture is king when it comes to staffing the hospital security function,” said Ken Bukowski, vice president of AlliedBarton’s healthcare division. “Security personnel not only must respect the hospital’s mission and values but also understand the delicate balance between having a ‘servant’s heart’ when interacting with patients and visitors and being able to quickly and effectively secure the hospital in the event of disruption or violence.”