The Security Industry Alarm Coalition, an organization devoted to addressing alarm management issues, recently announced that it has developed new training materials to help alarm companies and central stations reduce false dispatches due to customer error.
According to a statement, the materials are based on successful “alarm schools” that many law enforcement agencies are using and are available free of charge to the industry.
SIAC Executive Director Stan Martin said that the program uses a PowerPoint presentation for orientation and also includes check lists, user tip sheets and other materials.
"It is very important that we take the time to educate customers about how their alarm system works," said Martin. "This includes using plain language rather than industry jargon and allowing the customer some hands-on training and experience with the system."
In addition, the training materials are not equipment-specific and can be modified by individual companies.
"What is especially unique to this program is that we are encouraging the alarm companies to take the materials and rebrand them. It is hoped this rebranding will further encourage alarm companies to buy into and own the program," said SIAC Director Ron Walters, who helped develop the materials.