A Georgia woman says sheâ€™s been living with a false sense of security. After years of paying for a home alarm system, she was recently told it hasnâ€™t worked properly for years.
Judy Scott sets the alarm every time she heads out of her Marietta home. "I got it because originally we had a robbery down the street and it scared me so I decided I better get a security system," said Scott.
She said with her ADT security system, she felt safe. "I did. Up until recently," she said.
Thatâ€™s when she decided to test the systemâ€™s signal, which would prompt a police response if the alarm were to go off. She was told the signal wasnâ€™t working.
"He said I hadnâ€™t had service since 2003. Since, I guess, I got DSL," said Scott.
When she got DSL, she said a technician came and routed the signal through an existing phone jack. She said she was told a new jack wouldnâ€™t be necessary, she claimed that was never made clear. But an ADT spokesperson told Channel 2 the company recommends customers periodically test systems to make sure there are no problems. ADT said it is explicit in their contracts. Still, Scott wants her money back.
"Itâ€™s like $95 for three months. Thatâ€™s a lot of money for me," she said. And she said a technician came out to her house in December of last year to replace a battery. She said she was told her signal worked.
"Iâ€™m not a happy camper," Scott said.
Scott said ADT told her she could get six months free but she wants five free years.
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