"I think in an attempt to get out of our contract she's smearing our name," he said.
Similar allegations have been reported across the nation, including Georgia, Nevada, Louisiana and Maryland. According to local media, police in Georgia issued a warning to residents to be wary of aggressive alarm salespeople after he heard APX Alarm reps told customers there's no cost to sign up. But after signing up, the customers find they're being charged $40 to $50 a month. Other states have reported similar situations.
In Utah, the company has received 1,005 complaints in the past three years, according to the Utah Better Business Bureau, but 597 of those complaints have been resolved in the last year.
Wilcox said the number total customers APX Alarm deals with, about 150,000 installations per year, outstrips the small number of grievances they receive.
"Any time you have that many customers ... you're gonna have some people who will not think that that's an appropriate way to do (business)," he said. "But we take all (complaints) seriously."
Kline said she's done dealing with APX Alarm and insists she won't pay for a service she neither wants nor needs.
"I'm definitely not paying," she said. "I don't care what they do."
If she could do it over again, Kline said she'd call the police. But the Utah Better Business Bureau offers less drastic advice on its Web site: "Don't be pressured into buying something you don't want or need."