RA'ANANA, Israel , July 9 /PRNewswire-FirstCall/ -- NICE Systems Ltd. (NASDAQ: NICE), a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today concluded its first-ever EMEA customer and partner summit, which took place in Tel Aviv, Israel . The Summit was attended by leading NICE customers and partners from Europe , the Middle East , and Africa , from both the enterprise and security sectors, who convened to discuss strategies and share best practices for improving enterprise and security performance. Executives from DHL Russia, Vodafone Holland, Orange UK, France's Canal+, Cisco, IBM, EMC, and Avaya were among the featured partner and customer speakers.
"The tremendous turnout at NICE's first-ever customer and partner EMEA Summit is a reflection of the strength of our market position in the region and the great momentum in our business worldwide," said Haim Shani , CEO, NICE. "We are committed to delivering to our customers in EMEA and around the world the industry's best solutions and cutting-edge innovations that address their changing needs both in the enterprise and security sectors."
NICE's contact center and enterprise customers and partners were on hand to learn how NICE solutions, including NICE SmartCenter and the Actimize platform, are helping organizations tackle the challenges of today's dynamic business environment which include a wave of new regulations that require greater capabilities in ensuring compliance and in managing risk; the need to stay on top of growing customer expectations across multiple touch-points; and the imperative to stay ahead of more competition than ever when it comes to ensuring customer loyalty and retention.
Head of customer service DHL Russia, Natalia Kabakova commented, "We have just recently selected NICE for our VoIP contact centers in Russia . Russia is an important part of our global growth strategy and we are committed to better serving our customers and to providing the highest levels of service that our customers have come to expect from DHL. With the NICE solution we are looking forward to further improving agent performance, to more effectively leveraging customer feedback for increased satisfaction levels, and to seamlessly migrating our customer interaction recording from traditional telephony to VoIP."
NICE's customers and partners from the security sector discussed he latest trends and needs in the security sector including: technology convergence, how to decrease crime and city center violence, and how to better handle natural disasters. Various presentations were made by NICE customers on how NICE is helping security organizations across the region improve response to terror threats, ensure mass-transit safety and security for commuters, as well interoperability among the different public safety groups for centralized incident information management.
" Europe is a leader in the adoption of advanced security-enabling technologies such as real-time analytics, radio-over-IP and video-over-IP. We are very pleased to have the NICE EMEA Summit serve as a key industry event for sharing information about how the region can continue to improve its security capabilities," continued Mr. Shani.
The next NICE customer event, the User Group 2008 Summit will be held in Fajardo, Pureto Rico, July 28-30 . To learn more about the NICE User Group and register for the 2008 Summit visit www.niceusergroup.org.
About NICE Systems
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data - from telephony, web, email, radio, video, and other data sources. NICE's solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 135 countries, including over 85 of the Fortune 100 companies. More information is available at http://www.nice.com