Shady Locksmith Operations Affecting Legit Operators

Influx of shady operators claiming to be local, not offering ethical service, reasonable prices

Calls Friday to two phone numbers listed for the Complete Services companies themselves routed into the same call center. One operator said the company management doesn't like to talk to reporters, and the second operator said the managers would be gone all day.

That operator also was unsure what phone number he had answered because the company has many numbers, he said. Neither person gave his name, each saying he just answers the phone.

Wouldn't give full name

Later Friday a man who said he is a manager for Complete Services called but would not give his full name. He said it has nothing to do with the company and that for personal privacy reasons he does not want his name in the paper.

He said the company is based in Phoenix and began servicing the Tucson area about a month ago. When questioned about the nonexistent addresses, he said the addresses are listed only to show callers that the company provides service in those areas and it is not intended for customers to go to the company locations.

He said the company now has one contractor who does the locksmith work and that there were problems with a previous contractor until about two weeks ago, when that person was replaced.

But that story doesn't jibe with what local locksmiths are seeing and hearing.

Jon L. Hoyt, owner of AAA Lock and Key, is feeling particularly victimized because so many of the phone book listings are similar in name to his own company, he said.

And every day, Hoyt said, he gets calls from people who are upset with locksmiths supposedly from his company, but once he gets a vehicle description or license plate number, he finds that it wasn't one of his people after all.

He's seen a "drastic dip" in service calls in the time since the new phone book was issued, he said.

"There's no scruples and there's no integrity," he said.

The locksmiths who met last week are gathering again this week and hope to arm themselves with enough information to get the Arizona attorney general to investigate, Ashler said.

"All we can do is make as much noise as possible," he said.