Framingham, Mass. – Oct. 19, 2011 – S2 Security Corporation (S2), a global provider of IP-based integrated physical security systems, has announced enhanced support and service options for both integrators and Enterprise level clients. Emergency support is now available as an option to be combined with S2’s standard support program on a system-by-system basis. Once U.S. and international certified S2 Security System Integrators and corporate Enterprise clients opt in to this program, they can access 24/7 emergency support from S2’s highly trained in-house technical support engineers.
S2 Security also offers a standard set of services to clients covered by a current S2 Support and Upgrade plan, through its Certified Integrator Channel, which covers training, technical support and software upgrades.
"The launch of a 24/7 emergency support option will further enhance what S2 is already known for: providing superior service and support to our installer and end user clients," said S2 Security COO Michael H. Welles. "As the demands for physical security systems become more complex, S2 ensures that our clients are properly supported with the full range of offerings, from state-of-the-art training to custom solutions. These include consulting services for programming and system conversions, as well as custom integration options, all helping to anticipate future needs and continuing to provide innovative functionality to clients."
S2 clients can access support from any computer without the need for special software. S2 Security’s technical support engineers can then manage, diagnose and service systems remotely through a common web browser. This real-time view, and direct access into clients’ systems, allows for specific and efficient support that saves clients time and money.
S2 Security’s technical support engineers have deep expertise in the full range of physical security issues and are able to quickly respond to client needs. With operations in over 50 countries, S2 reaches customers in every region of the world and has the expertise to provide customized support for clients who are operating in both local and multi-national markets.
You can read more about S2’s Support and Service offerings in this month’s Q&A with COO Michael Welles (http://s2sys.com/news-events/q_and_a/).