Honeywell releases Total Connect 2.0

MELVILLE, N.Y., June 6, 2011 – Honeywell today released a new technology platform for its popular Total Connect service that allows home and business owners to remotely manage their security systems and view live video via PCs, smartphones, tablets and other web-enabled devices.

Total Connect 2.0 simplifies operation, reduces the installer’s operational burden and is pre-configured to work with Honeywell’s LYNX and VISTA alarm controls. It offers a true connection to the security system—providing real-time status and response. Coupled with Honeywell’s hardwired and wireless sensors, Total Connect 2.0 represents the best remote services offering in the industry—enhancing the end-user experience while helping dealers make more money on every sale.

Highlights include an interactive dashboard with Flash-based graphics, enhanced navigation, a simplified set-up process and new capabilities that make it ideal for business owners with multiple facilities.

"Over the past few years, we’ve seen Total Connect make security and awareness a significant and more convenient part of people’s lives, by creating truly connected homes and connected businesses," said Gordon Hope, general manager of Honeywell’s AlarmNet business. "By fully integrating all of our offerings with Total Connect 2.0 and making it easier than ever to use, we’re giving our dealers the opportunity to provide their customers with a more robust end-user experience. We are the industry’s only end-to-end solution. We provide the products, software and alarm communications services with the same look and feel on every device including the on-premises keypad, the PC and smartphone."

The Total Connect service is one of Honeywell’s top security technology offerings. Home and business owners use it to remotely arm/disarm their security systems and access video feeds from their surveillance cameras on their laptops, smartphones and PCs. They can also receive real-time e-mail messages and video alerts for both security-related events and non-security events, such as a water pipe bursting or sudden change in indoor air temperature.

Additionally, the system’s new multi-site feature allows users to upload images of their locations, employees or family members and click on a photo to remotely check status. A hierarchal structure also allows users to efficiently manage these sites by letting the primary account holder add multiple users and customize access settings for each one. For example, users can set varying access rights for contractors, employees, cleaning crews, etc.

The enhanced, Flash-based graphics and dashboard-style design improves system efficiency by allowing users to see their entire system on a single display.

"The more user-friendly and intuitive a system is, the more home and business owners will want to use it and interact with it," said Hope. "By adding these new features to simplify Total Connect, we expect to help our dealers attract new customers and retain more business."

For more information about Total Connect Remote Services, please visit the consumer website at, or our dealer toolkit at A mobile app for iPhone and iPad devices is available for free download in Apple’s iTunes App Store.