LONDON, Dec. 8 /PRNewswire/ -- The 2009 Frost & Sullivan Middle Eastern Oil & Gas Infrastructure Security Customer Value Leadership Award is presented to Gunnebo. The Sweden-based company offers complete security solutions to high security areas including banks, retail, and infrastructure protection sectors. It provides high value customer service with on-time installations, error-free security solutions, and reliable after-sales service. An in-depth knowledge of security systems enables the company to provide tailor-made solutions that optimally fulfill customer needs.
"Gunnebo has incorporated certain core values like customer focus, professionalism, and commitment to quality, integrity and cooperation to accomplish its aim of transforming into a complete solution provider," notes Frost & Sullivan Research Analyst Mohan Kumar. "After capturing a considerable share of the European market, Gunnebo has expanded into the Middle East and has already attained a significant customer base through its innovative security solutions."
The company's strategy has been to focus on integrated security solutions with excellent after sales support. Gunnebo offers around 30 systems and equipment - including, include perimeter security systems, access and entrance control systems, surveillance and internal security systems like motorised gates and cell modules - that provide high security to refinery sites.
In 2006, the Gunnebo group revamped its strategy to better focus on its customers. With the customer as its primary objective, the Gunnebo One framework was formulated with the objective of integrating all the group's companies into one organisation to improve efficiency and meet customer's needs by providing high quality service.
"Accordingly, a complete security solution for customers can be sourced through six Competence Centers," explains Kumar. "The Competence Centers act as suppliers of security systems and products to Gunnebo's customer centers located across the globe."
The Customer Centers are also responsible for sales in markets where Gunnebo is represented by agents and distributors. Gunnebo has established 22 such centers worldwide.
"Gunnebo's responsiveness to customer needs, its one stop solution capability, and the significant acquisitions it has made to expand its customer base, is underlining the company's march towards becoming a global leader in the provision of one-stop, integrated solutions," concludes Kumar. "These cumulative factors make Gunnebo the worthy recipient of the 2009 Frost & Sullivan Middle Eastern Oil & Gas Infrastructure Security Customer Value Leadership Award."
The Frost & Sullivan Award for Customer Value Leadership is conferred upon the company that has demonstrated excellence in customer values through its products and services that offer superior value to customers and aid them with increased profitability, and reduced life cycle costs. The recipient company has continually focused on providing value added products and services, addressing the changing customer needs across the industry, thereby enabling them to expand their customer base across verticals and horizontals. In addition, the recipient company has shown unparallel commitment to lead on technological innovations pertaining to changing customer needs by offering products that are specific to both general and niche applications coupled with cost effectiveness.
Frost & Sullivan Best Practices Awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.