Camarillo, Calif. – April 1, 2009 – VPI, a world leader in the development of innovative, integrated interactions recording and workforce optimization (WFO) solutions for public safety emergency service providers, government agencies, security companies, first responders, and many other organizations worldwide, today announced the launch of VPI EMPOWER 911. The new product suite leverages ground-breaking desktop screen and data analytics technology that equips public safety organizations with powerful tools to drive improvements in efficiency and accuracy across multiple dimensions of emergency communications. To register to attend the new product announcement Webinar on Tuesday, April 14th at 1:00 PM EDT, visit www.VPI-corp.com/NextGen.
Comprised of a powerful set of modular tools designed to empower public safety organizations to improve the speed of response, quality of service, and the ease of assembly and delivery of incident evidence, VPI EMPOWER 911 marks a radical departure from the conventional solutions currently deployed in communications centers. Built upon the foundation of VPI’s long-established, proven technologies, the suite provides customers with a wide variety of advanced capabilities including instant recall, incident recreation, secure end-to-end and AES file encryption, centralized archiving and storage, automated call taker quality assessment and targeted eCoaching and messaging.
The new VPI EMPOWER 911 suite enables objective assessment of call taker and dispatcher performance and the effectiveness of working processes. The solution is invaluable for helping public safety and security organizations create more focused training programs and attract and retain high quality personnel. “In the past, public safety organizations have recorded primarily for compliance, risk management and evidentiary purposes,” said Dick Bucci, senior consultant with The PELORUS Group. “But in recent years we have seen these organizations place increased emphasis upon improving the quality of their mission-critical voice and data interactions. The VPI EMPOWER 911 suite can be implemented rapidly and cost-effectively to automatically assess a vast number of interactions and quickly identify the critically important ones that should be listened to, evaluated and coached on.”
With VPI EMPOWER 911, public safety agencies of all sizes can now benefit from the same features and capabilities enjoyed by largest public and private organizations. Unlike many other vendor offerings, VPI solutions are never subject to “feature stripping” and even the smallest organizations can benefit from the same advanced capabilities used by Washington DC Unified Communications Center, City of Detroit Police Department, California Highway Patrol, Los Angeles County Sheriff’s Department, and City of Phoenix Fire Department.
VPI EMPOWER 911 is a modular suite of tightly integrated solutions comprised of: